1. Delivery & pick up
1.1 We also deliver to DHL Packstations in Germany, simply use the Packstation in the delivery address.
1.2. We ship to the following countries: Netherlands, Germany, Austria, Switzerland, Belgium, Bosnia and Herzegovina, Bulgaria, Denmark, Estonia, Finland, France, Georgia, Great Britain, Ireland, Iceland, Italy, Canary Islands, Croatia, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland , Portugal, Romania, Sweden, Slovakia, Slovenia, Sweden, Czech Republic, Hungary, Vatican City, Australia, Brazil, Gibraltar, Israel, Canada, Mexico, USA, Republic of Cyprus.
1.3 Calculation of delivery times
The Netherlands and Germany: 4 - 6 working days
European Union: 8 - 11 working days
outside the European Union: 8 - 16 working days
if no other delivery times are indicated on the article itself.
1.4. unfortunately it is not possible to collect the goods yourself.
1.5 Should a delivery sent by us free of charge be returned to us due to an address error caused by the customer, we must charge 5€ for the new delivery (the same applies if the delivery is returned by not picking it up at the branch / parcel station or refusal of the delivery).
2. Shipping costs
* we use the cheapest shipping partner for that option.
Please note our note for the case of partial revocation!
"If you are entitled to cancel your order and if you exercise this right after submitting your contractual statement regarding a part of your order, with the result that the purchase price which you are not obliged to pay or which we are obliged to repay is below the threshold value specified by us, we reserve the right to demand the proportionate shipping costs incurred for the remaining part of the order from you. However, this only applies if we had already informed you about the amount of the shipping costs for the remaining part of the order before you submitted your declaration of contract or if you were able to easily calculate the corresponding shipping costs based on our information before you submitted your declaration of contract.
3. Customs duties and charges
3.1 In the case of shipment to non-EU countries, additional taxes or costs are incurred in connection with your order, which are not paid by us or invoiced by us, but are to be paid by you directly to the relevant customs or tax authorities. Please contact these authorities for details.
3.2 Customers from Switzerland can calculate any customs fees using the XTARES fee calculator of the Swiss Federal Customs Administration (http://xtares.admin.ch).