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Exchange right

Would you like to exchange something?


✅ Exchange 15 calendar days
✅ Use the exchange form
✅ You bear the return shipping costs
❌ not used goods
❌ no reduced items
❌ no Mouth-& Nosemask


How to exchange:

  1. Complete the exchange form (download here) in full (name, address + order number).
    Without a form, the return cannot be processed and there will be no credit until clarification!

  2. Send the unused, unwashed item back to us with sufficient postage (ideally as a USPS package):

    1309 Coffeen Avenue
    STE 1200
    Sheridan WY 82801
    United States

    Note: The return address is an external service provider and not a legal company headquarters. Our legal headquarters can be found in our terms and conditions.
  3. The return shipping costs are your responsibility.

  4. After successful verification of the return, we will send you the specified, equivalent items or, if desired, a voucher for the value of the goods. This voucher is valid for 2 years from the date of issue. With this voucher you can e.g. order a different size, color or a completely different item.

  5. As stated in point 1, the return cannot be processed without a return slip. Delays due to this are not at our expense and the deadlines for the right of withdrawal and the voluntary right to exchange continue. Due to the large number of returns without a return label and the great effort involved in assigning these packages, we are unfortunately forced to take this step.

Please also note our exchange conditions, which you can find below on this page.

 I. Conditions for the exchange right

  1. Regardless of your legal rights, we offer you the option of exchanging items that you do not like or dislike for one or more items, provided that you acted as a consumer when placing your order (right to exchange). This exchange is only possible once per order. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither their commercial nor their independent professional activity.
  2. This exchange right is valid for a period of 15 calendar days. The deadline for asserting this right of exchange begins on the day after delivery of the goods.
  3. When returning the goods, enclose the exchange return note (s) with the goods you wish to exchange, specifying which items from our assortment you would like to receive from us instead.
  4. The goods must be in the original packaging (if the goods were delivered in a suitable packaging) when the exchange right is used, completely, unused (provided that the goods are new) and undamaged.
  5. When using this right of exchange, you have to bear the costs of sending and returning the goods as well as the shipping risk. If you send the goods back to us in the context of the use of this exchange right, you also have to bear the additional costs of shipping due to the non-free return.
  6. If the purchase price of the item returned by you under the exchange right exceeds the purchase price of the new item, we will refund the difference to your bank account within one week of sending the new item by bank transfer. Therefore, please indicate your bank account details on the exchange return receipt to be filled in, unless we have agreed on another method of payment with you.
  7. If the purchase price of the new item selected by you within the context of the exchange right exceeds the purchase price of the returned item, please transfer the difference to us in advance in our bank account, which we will inform you by e-mail after exercising your exchange right, provided that we have not have agreed another way of payment.
  8. As a consumer, you have a right of revocation regarding the contract declaration, which is directed to the purchase of the new goods in the context of this conversion right. Further information on the right of withdrawal can be found here.
  9. For the purchase of the new goods in the context of this conversion right, the provisions on the statutory liability for defects shall apply.
  10. This exchange right does not affect your statutory or other contractual rights to us from the purchase contract originally concluded with us. This applies in particular to any existing statutory right of revocation, any existing warranty rights or any existing contractual claims arising from a warranty with regard to the originally purchased goods.
  11. Reduced items are excluded from our voluntary right of exchange.

II. Procedure

To exercise your exchange right, please download here our exchange return receipt, fill it out completely and then send the items you want to exchange, together with the return receipt sufficiently franked to the following address:

1309 Coffeen Avenue
STE 1200
Sheridan WY 82801
United States

E-Mail: [email protected]

If the conditions for this conversion right are completely fulfilled (see above), we will then send you the desired exchange items and refund any difference remaining in your favor (Voucher).